This company profile has been developed so that you have an overview and understanding of our companys:

•    business strategies
•    services
•    safety and training management systems
•    company procedures and policies
•    records management system  

Capability Statement
New Horizons Safety & Training Services aim to be the choice provider of mine safety, training and assessing within the mining industry.

We also aim to create a learning environment whereby all groups work safely, develop trust, commitment and a common sense of purpose and success.

Our company objective is customer focus, providing customer satisfaction, understand customer needs and to work in a complimentary and integrated manner with our clients and partners.

Service Standards
New Horizons service standards have been built on the consistency and quality of service we provide to the mining industry.

•  We have a structured organisation covering every aspect of performance, training and assessing, administration and management.  This allows us to deal with all     issues in an ordered manner and continually review and improve our services, processes and systems.
•  We will maintain a high standard of accountability.  As part of each training/assessment program we use fixed cost models to ensure quality, efficiency and   profitability of our services.
•  We continually review all aspects of operations to further enhance our company standards and pursue our goal of quality service to the mining industry.

Code of Practice
New Horizons Safety & Training Services will operate within the National Principles and Standards of:

•     Queensland Workplace Health & Safety Act of 1995
•     Queensland Coal Mining Safety & Health Act 1999 & Regulations of 2001
•     National Coal Mining Training Package and Competency Standards
•     Australian Quality Training Framework (AQTF)
•     Vocational Education, Training and Employment Act of 2000

 
Training & Assessment Guidelines
The company has personnel with appropriate qualifications and experience to deliver training and facilitate the assessment relevant to the training products offered.

We have developed learning and assessment strategies appropriate to the scope of registration.  Assessment will be fair, valid, reliable and flexible and meet the competency standards requirements.
 
Quality Management
New Horizons Safety & Training Services is committed to providing our clients with the confidence that their quality objectives will be met.
 
Client Services
The company has a commitment to provide sound management practices to ensure effective client services.  We have client service processes for:

•         Issue of student assessment results and qualifications
•         Recognition of Prior Learning (RPL)/Recognition of Current Competency (RCC)
•         Fees & Charges
•         Refund policy
•         Grievance Policy
•         Literacy and/or numeracy Support (if required)
•         Program registration